Terms of Service

These terms and conditions apply to purchases from Quality Plush. “We,” “us,” and “our” refer to Quality Plush, and “you” and “your” refer to the customer.

Delivery

Deliveries are made during normal business hours. Requests for delivery outside these hours or for special handling may result in additional charges, which are the customer’s responsibility.

Quality Plush is not responsible for delivery delays caused by circumstances beyond our control, including fires, strikes, lockouts, embargoes, transportation delays, natural disasters, or equipment breakdowns.

Please inspect your order upon arrival. Damage, concealed damage, defects, or shipping errors must be reported to Quality Plush and the freight carrier within five (5) days of delivery.

If delivery is delayed because you are unavailable to receive your order, you are responsible for any resulting storage, handling, and labor costs, including a restocking fee equal to 20% of the order cost.

Unless otherwise specified, all merchandise is sold and shipped FOB shipping point.

Governing Law & Jurisdiction

All transactions are governed by the laws of the State of Arizona. Disputes relating to an order or invoice will be addressed through negotiation or litigation in the applicable state or federal courts serving Maricopa County, Arizona.

Quality Plush retains the right to bring an action against a customer in any other court or forum with proper jurisdiction.

Payments

Balances that are thirty (30) days past due are subject to a monthly finance charge of 1.5%, or the maximum rate permitted by law, until the outstanding principal and interest are paid in full.

If an account is referred for collection, the customer is responsible for all collection costs, including attorneys’ fees equal to 33% of the outstanding balance. Returned checks are subject to a $35 processing fee.

Quality Plush may change or suspend credit terms, decline shipment, or cancel unfilled orders at any time.

Accepting a late or partial payment, including a check, bank draft, or money order marked “Paid in Full,” does not waive any of our rights under these terms.

Payment Authorization Holds

When you place an order, our payment processor requests a temporary authorization hold from your bank to verify available funds and help prevent fraud. This hold reduces your available balance by the order amount but is not a completed charge.

Final payment is collected when your items are packed and shipped from our warehouse. Your bank determines how long an authorization hold remains active, typically one to five business days, although some banks may take longer.

If you cancel an order before it ships, we release our claim on the authorized funds immediately. Your bank may still need several business days to reflect the release in your available balance.

Quality Plush is not responsible for temporarily unavailable funds, declined transactions, overdraft charges, or insufficient-funds fees resulting from bank authorization holds.

Returns & Cancellations

All returns require a Return Authorization number from Quality Plush and must be made within ten (10) days of delivery. Items must be in new condition and in their original packaging. Custom products, bulk candy, and bulk gum are not eligible for return.

Customers are responsible for return shipping costs unless the return is due to damaged or defective merchandise or a shipping error by Quality Plush.

Approved order cancellations and returns are subject to a 20% restocking fee based on the purchase price.

Sales Tax

Quality Plush collects sales tax where required by law. If your purchase qualifies for a sales tax exemption, send a valid exemption certificate to sales@qualityplush.com before your order ships. Otherwise, applicable sales tax will be charged.

We do not issue credits for sales tax already applied to an invoice. Any eligible credit must be claimed through your applicable state sales tax return.

Shipping Addresses

You are responsible for providing accurate billing and shipping addresses when placing an order. Any carrier fees resulting from an incorrect or incomplete address, including address correction charges, are the customer’s responsibility.