Return Policy

Returns & Cancellations

All returns require a Return Authorization number from Quality Plush and must be made within ten (10) days of delivery. Items must be in new condition and in their original packaging. Custom products, bulk candy, and bulk gum are not eligible for return.

Customers are responsible for return shipping costs unless the return is due to damaged or defective merchandise or a shipping error by Quality Plush.

Approved order cancellations and returns are subject to a 20% restocking fee based on the purchase price.

Damage, Defects & Shipping Errors

Please inspect your order upon arrival. Damage, concealed damage, defects, or shipping errors must be reported to Quality Plush and the freight carrier within five (5) days of delivery.