Shipping Policy

We use ground shipping. Most orders ship same day.

Delivery

Deliveries are made during normal business hours. Requests for delivery outside these hours or for special handling may result in additional charges, which are the customer’s responsibility.

Quality Plush is not responsible for delivery delays caused by circumstances beyond our control, including fires, strikes, lockouts, embargoes, transportation delays, natural disasters, or equipment breakdowns.

Please inspect your order upon arrival. Damage, concealed damage, defects, or shipping errors must be reported to Quality Plush and the freight carrier within five (5) days of delivery.

If delivery is delayed because you are unavailable to receive your order, you are responsible for any resulting storage, handling, and labor costs, including a restocking fee equal to 20% of the order cost.

Unless otherwise specified, all merchandise is sold and shipped FOB shipping point.

Shipping Addresses

You are responsible for providing accurate billing and shipping addresses when placing an order. Any carrier fees resulting from an incorrect or incomplete address, including address correction charges, are the customer’s responsibility.